Packing & Sending Your Return or Exchange

Please note: To initiate your return and obtain information vital to its processing, please call our help line at 1-800-303-5873.

Items should be returned in their original product packaging. Inside the box, please include your contact information, the order number, and the reason for the return. Also, please tell us whether you want a refund or a new product shipped. On the outside of the box, write the RMA number and the appropriate return address; both of which will be provided to you upon contacting us. Please ensure that the package is fully sealed before shipping. 

Ask The Experts

Have questions about an item or need advice on selecting the right astronomy gear? Our team of telescope experts is here to help! Avid amateur astronomers themselves, they've tested products in the field and can provide personalized recommendations.

You can reach our Customer Support line at 1-800-303-5873. We're open 8 a.m. to 8 p.m. Central Time, Monday through Friday and 9 a.m. to 4 p.m. on Saturday.

After hours? Drop us an email at We'll get back to you as soon as possible, usually within 1 business day.